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Apple hysteria and the Magpie factor.
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Without a doubt, Apple produces some great products, even some world beating ones.
The success of these products, however, is not just down to their industrial design and functionality. Like Ferrari cars and Omega watches, Apple products seem to have a halo of “special” about them. Unlike Ferrari cars and Omega watches, they compete price for price in the market with similar devices from multiple vendors.
What makes them so special?
Leaving aside the fact that, for the most part, they are well designed, reasonably well finished, slightly rebel and mostly well thought out, Apple products success owes a great amount to the charisma of Steve, the marketing team at Apple, and public hysteria.
Nobody can take away from the black t-shirted charisma of Apples long time spokesperson. Steve has done more to promote the cause of his company and sell its products than any other individual I can remember in the field of computers. He may indeed be Apples biggest single asset.
The marketing team at Apple, or whoever they employ to get the job done, have time and again identified the strengths of the individual product, the requirements of the market, and the weaknesses of the “enemy”. They do such a good job that I am sure that snow in Siberia is not beyond their reach.
But all of that taken into consideration still does not fully explain the success that this relatively small company has had. Sure, they have enjoyed being the visible alternative to Microsoft, and the trendy underdog, but the single most important factor in their success over the last couple of years can probably be placed at the door of the “Magpie factor”.
It is axiomatic that a lot of people who would like to own a Ferrari, just will never be able to afford one. Apple manages to project a Ferrari (or Porsche, Lamborghini, Aston Martin - take your pick) aura about their products. They seem to be ultra desirable and stratospheric, but they are surprisingly affordable.
Magpies are (in)famous for stealing all that glitters. They often make off with objects that are of no value to them at all, just because they are all shiny and appealing. Modern society is hysterically Magpie-ish when it comes to consumer goods. The excessive consumption and instant gratification needs of a large portion of the buying public in the western world creates the ideal environment for the sales and advertising teams to work in. Make is shine (not necessarily literally), and people will do just about anything to get hold of it.
And which company produces more built in shine than Apple?
The hysterical reaction to the Apple ?Phone is just the latest example of the often pop star status that this company’s products are treated with.
The new phone is stylish, (but hardly ground breaking or unique), well thought out, (but just a flawed as every other current offering) and trendy (but no more so than a number of others), and it has already got people looking to sell off their Mothers into slavery to get one. There are better phones, better designs, and more unique products out there. It’s just that they are not Apple.
I wish Apple well with their new endeavor. The cell phone market is a much tougher one to crack than the PC computer or portable music markets. They may have made a serious miscalculation by announcing the phone well before it is due to ship. LG, Samsung, Motorola, Nokia and the rest are not going to take this lying down, and they have years of experience producing winning phones in a short time frame.
Apple is iconic (that is probably what the “i” really stands for), and good for the market, and I doubt for all the sane and balanced investigation of their products that we will see the end of the “Magpie factor” any time soon.
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01/12/07
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Flenser
They may have made a serious miscalculation by announcing the phone well before it is due to ship.
They had to though because when they submit it to the FCC for authorisation the FCC, due to their processes, will make details available to the public. If you look at the bottom of the iphone pages on apples website you will see:
This device has not been authorized as required by the rules of the Federal Communications Commission. This device is not, and may not be, offered for sale or lease, or sold or leased, until authorization is obtained.
As Steve said in his keynote, they wanted to be the ones to introduce it to the public, not the FCC. You said yourself that "Apple products success owes a great amount to the charisma of Steve, the marketing team at Apple, and public hysteria." And they do that by not releasing any information out before they are ready and then having a media blitz. They didn't want the FCC to ruin that, and so they were forced to do it now. We were all expecting it anyway and rumours were already circulating. If they had waited they wouldn't have got as much free press coverage and public hysteria. I bet they were handed over to the FCC for authorisation the day after the keynote.
01/12/07
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diJenerate
My issue with Apple is that they no longer sell the Ferrari of the IT world but a mere over-priced GM with a Ferrari body kit masqueraded as a Ferrari and marketed as a Ferrari at entry-level Mercedes Benz price. The last Ferrari out of the Apple doors was the Powerbook G4!
The iPhone is indeed remarkable and absolutely not a first at anything except first to combine the marketing of Apple with obscure if not experimental technologies and cleverly combined hardware and software interface methods. I would only buy the iPhone if I the consumer, can do what I want, with MY purchase without having to ask Apple's permission, and if my USD500.00 product will last more than 1yr. Because of Apple's collective arrogance (as apparent in this video, with the excess of references to the most advanced phone, the most advanced internet device, the most advanced arrogance...) and thus my inability to:
1. Run what I want and not be limited to purchased software from Apple
2.Store what I want and not get my files DRM tagged or rejected and
3.Use it on what carrier I want
...and since it is an iPOD I can't open it to change my battery, or upgrade the battery or anything I want thus at the end of the rechargeable's life, I have to plunk down another USD500.00.
diJenerate
01/12/07
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GreatDane
Hi Flenser,
Good point on why they introduced the phone when they did, they were basically compelled to do so in order to be able to break the news themselves. But whatever the reason, by the time the phone is finally released, the competition will be steeper, and a lot of the hysteria will have abated. The ?Phone will be a tougher sell than any other project yet.
I wish them well. I have nothing against Apple, not even their arrogance. It's the unthinking public hysteria that get up my nose.
01/12/07
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GreatDane
Hi diJenerate,
I would not consider the ?Phone for exactly the reasons you listed, minus the arrogance. That I can put up with as a marketing strategy.
edited: Jan 12 2007
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jo2k
I have stated in another thread, couple issues about iphone:
- close system, no 3rd party software
- water down OS, same name as os X, different substance
- DRM issues regarding musics & videos (limited format support.. etc)
- no Microsoft Exchange support = no corporate Email
a good article: link
01/12/07
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Corinator
Apple is not an innovator, they are an imitator. they steal other legally protected ideas put them in a device thats not more good than horse manuer and call it their own. We've all seen the multiple lawsuits against apple in the past. Creative Labs just won a lawsuit for copyright infringemint on their layout for the main screen. They settled out of court with Apple paying Creative Labs 100 million dollars. I mean Apple is going to force companies such as Creative Labs into bankruptcy as Creative Labs is having such a hard time selling a single MP3 player now that Apple stole all the ideas from other companies and put them in the iPod. I mean the iPod really is just a piece of junk nowadays, the older ones would at least not destroy themselves. Nowadays they sell these ieces of junk that are probably manufactured on the floor of somebodys hut in Somalia, and instead of using Silicone they use horse manuer. Well I'm sorry if I have insulted any Apple fanboys. It's just Apple's unfair way of doing business is just NOT ACCEPTABLE!!! AND NEEDS TO STOP!!!!! thanks for letting me rant guys
01/13/07
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diJenerate
Another article sums up the iPhone as a "...wonderful interface with great looks wrapped around an average product. Certainly not the high-end equipment you would expect for the price." Basically you're buying a USD500.00 interface with a 2 year Cingular contract in tow!
diJenerate
01/14/07
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educationk12
Hopefully, it will sell like hot cakes and force manufacturers of smartphones that QVGA is not acceptable! Raise that bar! But then again anyone putting EDGE in a phone like this in 2007 should be shot!
01/14/07
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ArchiMark
GreatDane, some interesting thoughts on Apple and their success, but I think you overlooked stating a more fundamental reason why Apple has been successful over the years....
1) Apple (as much I've complained about it at times) realized a long time ago that the best way for them to make sure that their computers work well is for them to make the OS AND the hardware. So, even though this is monopolistic in one sense, the advantage for the typical consumer is that they get an integrated product, not some piecemeal solution.
2) Apple realized that the design of everything DOES matter, from the look and feel of the OS to the design of the hardware and their details. When you put all of that together, you get a very smooth more elegant user experience IMHO...
3) When it comes to the OS and apps, part of that user experience that Apple has strived for was about simplicity and intuitiveness. The idea that one could sit down at a Mac and 'know' what to do with very little input or training.
I think that the combination of these points above has made the 'Apple experience' what it is and in turn with His Steveness's help created the Apple mystique about their products and high level of user satisfaction and loyalty.
Anyway, just my 2 cents... ;-)
Mark
PS. I started out on computers in '86 in an all-Mac office using MacSE's...then 'graduated' to an office in '88 using PC's, the difference in usability/productivity was staggering. The PC's were horrible then, but since Win2K it's gotten much better and WinXP/Vista are quite good overalll...although still enjoy using Macs/OSX more.....just wish Apple made a small convertible TabletPC, then I'd be in heaven.... ;-)
01/15/07
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diJenerate
Just thought I'd share this, it's hilarious and completely rubs it in...
diJenerate
01/18/07
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MeanSquare
I just found this article which casts even further doubt on the usefulness of the iPhone. It also answers one question some folks have asked. It appears that the iPhone will use the Samsung CPU and video processor that are found in the Samsung BlackJack. That's a RISC processor like those found in Pocket PCs and Palm devices and isn't 80xxx/pentium compatible. That explains why you can't install your own software on the phone. If they let you install your own, you'd also have to re-compile it for the RISC processor and Apple would be faced with a deluge of questions about why [fill in the blank off-the-shelf Mac software doesn't install or work on the iPhone].
01/20/07
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2disbetter
Yeah they are lauding that it runs OS X, and yet if it really ran OS X, it would be able to have more software installed. Truly inovative is teh iPhone is a new breed of iMac. Yet this was not done.
I still think the iPhone is neat and compelling, it's just that for 500-600 big ones it's luster is lost in it's cost.
2d
01/26/07
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GreatDane
Hi ArchiMark,
Been in the bush of Northern Botswana for two weeks, out of even phone contact, so please excuse the tardy reply.
Your points on Apple's strengths hit the nail on the head, and fairly well prove the point. Apple produces (or puts together) the hardware and software as a bundle, making Apple a great option for anyone who does not wish to support the "evil" MS. The fact that they do it so well is not disputed, but with all the problems of interoperability, doing it well is not enough. The anti-MS card is still their strongest seller in a large portion of the market.
Apple design is the (often) the height of elegance in the computer world, of this there is no doubt. However, as with magic, it is often smoke and mirrors, and is much of the "shine" I was talking about. This is not a criticism, just an observation.
Regarding "simplicity and intuitiveness", Apple sometimes does better than others, but ask my computer illiterate mother to do something on an Apple, and she is as lost as on a PC. Computers and computer OS interfaces, even Apple's, have a very long way to go before they are really intuitive. As long as the interfaces are based on hardware and software concepts, a degree of knowledge is required.
Apple should have succeeded, they had a head start. MS has been playing catch up ever since, and having to produce an OS that functions on every device conceivable has not helped their cause. In my humble opinion, all OS interfaces, and all the program interfaces I have used to date stink to high heaven as regards intuitiveness, and we need a different, better paradigm before that will change. Failing that, we need a single, universal interface paradigm that is not language based, and that can be taught at all schools to all children worldwide to solve the problem.
I wish Apple would get into the handtop business, it is the one area where they might really shine!
02/08/07
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starkruzr
iPhone will be entirely worthless until Apple opens the SDK.
06/16/10
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Microsoft
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